Welcome to the Tower House Practice Website
Tower House Practice has been established in Runcorn Old Town for over 60 years. We have occupied the present purpose built Health Centre since 1982 and it is shared with Grove House Practice and Bridgewater Community Trust.
All our consulting and treatment rooms are on the ground floor with good access and special toilet facilities for the disabled.
OUR SERVICE TO YOU
Our aim is to look after you and the health needs of your family. All our staff are trained to put your needs first, so if you are worried or unsure then do please ask and we will be pleased to help.
We are always striving to provide an even better service and we welcome your comments which can be sent to our Practice Manager
PLEASE NOTE THE PRACTICE WILL BE CLOSED ON THE FOLLOWING AFTERNOONS FROM 1.00PM FOR ESSENTIAL STAFF TRAINING. IN CASE OF A MEDICAL EMERGENCY DURING THESE TIMES PLEASE CONTACT NHS 111 by dialling 111. Wednesday 27th January 2016, Wednesday 24th February 2016, Thursday 31st March 2016, Wednesday 27th April 2016, Wednesday 25th May 2016, Thursday 30th June 2016, Thursday 28th July 2016, Wednesday 28th September 2016, Thursday 27th October 2016, Thursday 24th November 2016.
NOTICE TO PATIENTS
You may be aware from April 2015 practices are required to allocate a named GP to all of their patients and to inform them accordingly. For administrative purposes, the named GP for our patients will be the usual GP seen. For newly registered patients this will be the GP they are registered with.
This does not prevent you from seeing any GP within the practice as you currently do, neither does it change the GP you normally see. If you have any questions please ask a member of the reception team when you next attend the surgery or contact us 01928 567404.
In case of a medical emergency during anytime we are closed please contact NHS 111
In response to feedback from our patients we have made the following changes to our telephone system to help streamline calls to reduce waiting times on the telephone during the times of 8.30-10.00am. From 1st November 2015 calls between 8.30am and 10.00am will be for emergencies, on the day appointments and home visits. For any other query please ring back after 10.00am. We have increased the number of staff working at 8.30am to open more lines and reduce waiting times. Many thanks for your cooperation.
ONLINE PATIENT SERVICES
This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records by 31st March 2016. These dates are subject to the necessary NHS GP systems and software being available to the practice. This practice currently offers the facility for patients:
- to book, view, amend, cancel appointments online
- to order, view a list of their repeat prescriptions
- to view online information relating to medication allergies and adverse reactions
We will publicise and promote our online services to our patients through the practice website, practice waiting room and the patient participation group.
Online access to medical records is here. This means that you will be able to access the information you need, to make the right choices about the care you receive, giving you increased control over your own care and care records. Access will allow you to easily and quickly, over the internet from home, work or on the move, view some of the electronic medical information held about you in the GP system. You will be required to register for online access, and will be given a password to activate your account. You will be required to verify your identification for security purposes. The practice is currently working towards enabling online access and will publish further information on the website.
(Site updated 08/02/2016)