OUR APPOINTMENT SYSTEM
HOW DO I MAKE AN APPOINTMENT?
Appointments can be made by telephone or by calling into the surgery in person . Although you are registered with one doctor, you are free to see whichever doctor you choose (if they are available).
CAN I BOOK IN ADVANCE?
You are able to book an appointment with your doctor up to 4 weeks in advance. You will need to book in advance if you wish to see the doctor of your choice at a specific time. Appointments with our Nurses can be booked in advance.
WHAT IF I CANNOT GET AN ADVANCE APPOINTMENT?
Routine appointments for all doctors are also available each day and are released for booking each morning at 8.30am. If you have been unable to make a pre-booked appointment you will need to telephone or call in to the surgery on the day you wish to be seen to make an appointment. The receptionist will try to give you an appointment with the doctor of your choice but if this is not possible you will be offered an appointment with another doctor. If all appointments for that day have been booked you will be asked to ring back the next day unless it is a medical emergency. If you need to see a doctor urgently then you will always be seen on the same day.
WHY DOES THE RECEPTIONIST ASK WHAT THE PROBLEM IS?
You may be asked by the receptionist for a brief description of your symptoms to help us offer you the best appointment for your problem. Depending on the problem you may be offered an appointment at the nurse-led clinic, or be offered an appointment with a doctor. The nurse can see a variety of minor illness such as chest/ear/throat infections, conjunctivitis, rashes (such as chicken pox, impetigo, scabies, shingles and eczema), bleeding in-between periods, vaginal discharge and urine infections (women only).
If you are unable to keep an appointment please try to let us know.
How to make an appointmentAll consultations are by appointment and can be made in person or by telephone. Although you are registered with one doctor, you are free to see whichever doctor you choose (if they are available).
You are able to book a GP appointment up to two weeks in advance. Routine appointments for all GPs are also available within 48 hours.
If you need to see a doctor urgently then you will always be seen on the same day.
You will need to book in advance if you wish to see the doctor of your choice at a specific time.
If you are unable to keep an appointment please try to let us know.
URGENT CALLSYou may telephone for urgent assistance at any time during surgery hours and these calls are attended to immediately by the doctor on duty.