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Have your Say - Suggestions, Complaints & Comments

Patients Suggestions

We always welcome your feedback and if you have any comments or suggestions please get in touch with us.  You can feed back on the website or by completing a patient suggestion form.  Yours suggestions and comments are discussed with our Patient Group and we feed back our responses to your suggestions/comments via the TV screen in the waiting area.

We would also appreciate it if you could find the time to complete our 'Friends and Family' Survey.  This helps us monitor how we are performing and if our patients would recommend us to friends and family.  The survey can be accessed on the website under the 'Have your say' tab or by completing a survey in the practice.

Complaints

We strive to give our patients the best quality of care.  Although we try our best to ensure patients are happy with our service we do recognise that sometimes there may a need to complain.

The majority of issues can be resolved without making a formal complaint.  Often issues can be dealt with by having an informal chat with our Team Leader in Reception, Practice Manager or your Doctor.  If you feel that you wish to make your complaint formal you can do so in a number ways.  By telephone, by writing or in person.  Please ask to speak to or write to the Practice Manager.

Your complaint will be acknowledged and fully investigated.  We take all complaints very seriously and aim to respond to our patients in 2 weeks and resolve the issue to your satisfaction.



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